Welcome to the CSI Helpdesk Self Assistance Page

CSI Helpdesk Hours:  8am-5pm M-F (208) 732-6311  mailto:helpdesk@csi.edu

What we can help with:

The CSI Helpdesk assists Faculty and Staff with their CSI computers, phones, network accounts and technical issues relevant to their job function with the College.  We also provide technical assistance with CSI software and multimedia equipment.

Other Available Support:

 

   
For Faculty/Staff: For Students:
CSI Computer Use Policy Student email & network accounts:  How long does my student account stay active?
Change your password - change your password here Change your password - change your password here
How do I access my faculty/staff email account from the Web? How do I access my student email account?
Help with network logon account & password - how to change your password. Help with student network logon account & password - usernames & password information
Help with Blackboard logon account & password Help with Blackboard logon account & password
Help with MyCSI account & password - what MyCSI is, how to access it Help with MyCSI account & password - what MyCSI is, how to access it
Adjunct Faculty - assistance for Adjunct Faculty, how to access your email and network accounts, usernames & passwords Printing Balance - per semester, how to purchase more paper
FAQs - Frequently asked questions from faculty/staff FAQs - issues dealing with email and network storage limits, POP settings, logging in, etc.
Software Requests - how to request software in a lab Computer Labs - what's available
MyFiles - access your network user folder from off campus Wireless Network Access - what's available on campus
Data Security Guidelines - how to protect our data Purchasing a computer for schoolwork - recommended specifications
   
Phone Assistance Audio/Visual Equipment
Cisco IP Phone Guides (Adobe Acrobat Reader required) About - General information
Analog Phone Guides Campus Multimedia Classrooms - location, capacity, & room specifications
Voice Mail Help  
   
General Information  
CSI Computer Lab Guidelines  
CSI Computer Labs - what's available  
Campus Wireless Access  
Campus Computer Use Policy