MyHelpdesk

Welcome to the CSI Helpdesk Self Assistance Page

CSI Helpdesk Hours: 8am-5pm M-F (208) 732-6311 HelpDesk@csi.edu

What we can help with: The CSI Helpdesk assists Faculty and Staff with their CSI computers, phones, network accounts and technical issues relevant to their job function with the College. We also provide technical assistance with CSI software and multimedia equipment.		Other Available Support: Records Office - Getting registered for school, online registration assistance (MyCSI) Advising Center - Guidance for classes & majors

EAGLEMAIL - Information about the student email system
Eaglemail Setup Instructions - Setup instructions for students and faculty on setting up new Eaglemail accounts.
Eaglemail FAQs - Frequently Asked Questions about Eaglemail. Eaglemail POP3 and IMAP instructions - instructions on connecting to Eaglemail via POP3 and IMAP.

Google Drive Overview of Google Drive Google Drive is the new home for Google Docs Storage in Google Drive Setting up Google Drive Google Drive on the web Google Drive for your Mac/PC How to create or delete a folder in Google Drive Organize your files into folders How to upload files Video files in Google Drive Images in Google Drive How to share files/folders		Blackboard Blackboard Support Resources for Faculty Blackboard Step-by-Step for Faculty Blackboard Tutorial for Students

For Faculty/Staff:		For Students:
Mobile Phone Setup		Distance Learners Frequently Asked Questions about Online Classes
CSI Computer Use Policy		Student email & network accounts: How long does my student account stay active? (pdf)
Change your password		Change your password - change your password here
How do I logon to MyCSI?		How do I access my Eaglemail account?
How do I logon to MyCSI?
Help with network logon account & password - how to change your password.		Do I use a PIN or my Eaglemail password for MyCSI? Current students use their Eaglemail password. New and returning students use PIN number.
Adjunct Faculty - assistance for Adjunct Faculty, how to access your email and network accounts, usernames & passwords		Help with Blackboard logon account & password
FAQs - Frequently asked questions from faculty/staff		Printing Balance - per semester, how to purchase more paper
Software Requests - how to request software in a lab		FAQs - issues dealing with email and network storage limits, POP settings, logging in, etc.
MyFiles - access your network user folder from off campus		Computer Labs - what's available
Data Security Guidelines - how to protect our data		Wireless Network Access - what's available on campus

		Purchasing a computer for schoolwork - recommended specifications
Email Assistance for Faculty/Staff How do I access my faculty/staff email account from the Web? Faculty/Staff Mailbox Size Limits How Large is My Outlook Mailbox? How Can I Reduce My Mailbox Size? How do I setup forwarding rules for Outlook? Phone Assistance Cisco IP Phone Guides (pdf) Analog Phone Guides (pdf) Voice Mail Help (pdf) General Information CSI Computer Lab Guidelines CSI Computer Labs - what's available Campus Wireless Access Campus Computer Use Policy		Audio/Visual Equipment About - General information Campus Multimedia Classrooms - location, capacity, & room specifications

Google Drive

Blackboard

Email Assistance for Faculty/Staff