Welcome to the CSI Helpdesk Self Assistance Page
CSI Helpdesk Hours: 8am-5pm M-F (208) 732-6311 mailto:helpdesk@csi.edu
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What we can help with: The CSI Helpdesk assists Faculty and Staff with their CSI computers, phones, network accounts and technical issues relevant to their job function with the College. We also provide technical assistance with CSI software and multimedia equipment. |
Other Available Support:
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| EAGLEMAIL - Information about the student email system | ||
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| For Faculty/Staff: | For Students: | |
| CSI Computer Use Policy | Student email & network accounts: How long does my student account stay active? | |
| Change your password - change your password here | Change your password - change your password here | |
| How do I access my faculty/staff email account from the Web? | How do I access my Eaglemail account? | |
| How do I logon to MyCSI? | How do I logon to MyCSI? | |
| Help with Blackboard logon account & password | Do I use a PIN or my Eaglemail password for MyCSI? Current students use their Eaglemail password. New and returning students use PIN number. | |
| Help with network logon account & password - how to change your password. | Help with Blackboard logon account & password | |
| How do I setup forwarding rules for Outlook? Help on setting up automatic forwarding rules in Outlook or web mail. | How do I setup forwarding rules for student email? (old system) Help on setting up automatic forwarding rules. This is helpful for those moving mail from the old system to Eaglemail. | |
| Adjunct Faculty - assistance for Adjunct Faculty, how to access your email and network accounts, usernames & passwords | Printing Balance - per semester, how to purchase more paper | |
| FAQs - Frequently asked questions from faculty/staff | FAQs - issues dealing with email and network storage limits, POP settings, logging in, etc. | |
| Software Requests - how to request software in a lab | Computer Labs - what's available | |
| MyFiles - access your network user folder from off campus | Wireless Network Access - what's available on campus | |
| Data Security Guidelines - how to protect our data | Purchasing a computer for schoolwork - recommended specifications | |
| Phone Assistance | Audio/Visual Equipment | |
| Cisco IP Phone Guides (Adobe Acrobat Reader required) | About - General information | |
| Analog Phone Guides | Campus Multimedia Classrooms - location, capacity, & room specifications | |
| Voice Mail Help | ||
| General Information | ||
| CSI Computer Lab Guidelines | ||
| CSI Computer Labs - what's available | ||
| Campus Wireless Access | ||
| Campus Computer Use Policy | ||