Welcome to the CSI Helpdesk Self Assistance Page
CSI Helpdesk Hours: 8am-5pm M-F (208) 732-6311 HelpDesk@csi.edu
What we can help with:
The CSI Helpdesk assists Faculty and Staff with their CSI computers, phones, network accounts and technical issues relevant to their job function with the College. We also provide technical assistance with CSI software and multimedia equipment.
Other Available Support:
|EAGLEMAIL - Information about the student email system|
Blackboard Support Resources for Faculty
Blackboard Step-by-Step for Faculty
Blackboard Tutorial for Students
|For Faculty/Staff:||For Students:|
Mobile Phone Setup
Frequently Asked Questions about Online Classes
CSI Computer Use Policy
|Student email & network accounts: How long does my student account stay active? (pdf)|
|Change your password||Change your password - change your password here|
|How do I logon to MyCSI?||How do I access my Eaglemail account?|
|How do I logon to MyCSI?|
|Help with network logon account & password - how to change your password.||Do I use a PIN or my Eaglemail password for MyCSI? Current students use their Eaglemail password. New and returning students use PIN number.|
|Adjunct Faculty - assistance for Adjunct Faculty, how to access your email and network accounts, usernames & passwords||Help with Blackboard logon account & password|
|FAQs - Frequently asked questions from faculty/staff||Printing Balance - per semester, how to purchase more paper|
|Software Requests - how to request software in a lab||FAQs - issues dealing with email and network storage limits, POP settings, logging in, etc.|
|MyFiles - access your network user folder from off campus||Computer Labs - what's available|
|Data Security Guidelines - how to protect our data||Wireless Network Access - what's available on campus|
|Purchasing a computer for schoolwork - recommended specifications|
Email Assistance for Faculty/StaffHow do I access my faculty/staff email account from the Web?
Faculty/Staff Mailbox Size Limits
How Large is My Outlook Mailbox?
How Can I Reduce My Mailbox Size?
How do I setup forwarding rules for Outlook?
Cisco IP Phone Guides (pdf)
Analog Phone Guides (pdf)
Voice Mail Help (pdf)
CSI Computer Lab Guidelines
CSI Computer Labs - what's available
Campus Wireless Access
Campus Computer Use Policy
About - General information
Campus Multimedia Classrooms - location, capacity, & room specifications